1. Introduction and Acceptance of Terms
Welcome to Bees Moving ST. These Terms of Service (“Terms”) govern your use of our website (https://beesmovingst.com/) and the professional relocation services we provide. By booking a move, requesting an estimate, or using our site, you agree to be bound by these Terms and our Privacy Policy.
As a premier Massachusetts Moving Company, we operate in compliance with state and federal regulations to ensure a safe and professional experience for every client.
2. Description of Services
Bees Moving ST provides comprehensive Moving Services, including but not limited to:
- Local residential and apartment moving.
- Long-distance and interstate relocations.
- Commercial and office transitions.
- Professional packing, crating, and labor-only assistance.
All services are officially documented via a Bill of Lading, which serves as the contract between the carrier and the shipper.
3. Booking and Estimates
To provide an accurate quote, we rely on the information provided by the customer regarding the volume of goods, access points (stairs/elevators), and specialty items.
- Binding Estimates: Guaranteed price for the items listed on the inventory at the time of the quote.
- Non-Binding Estimates: A “best guess” based on the estimated weight or hours; the final price will reflect the actual work performed.
- Inventory Changes: Any items added on the day of the move that were not in the original estimate will result in an adjustment to the final cost.
4. Payment Terms and Billing
Transparency in billing is a core value at Bees Moving ST. Before your move, please View Moving Costs for a general overview of our rates.
- Deposit: A security deposit is required to reserve your moving date. This deposit is applied toward your final balance.
- Accepted Methods: We accept Cash, Major Credit Cards (Visa, Mastercard, AMEX), and Certified Checks. Please note that credit card transactions may be subject to a standard processing fee.
- Final Payment: According to industry standards, final payment for local moves is due upon completion of the service. For long-distance moves, payment is typically required prior to unloading at the destination.
5. Cancellation and Rescheduling Policy
We understand that plans change. To maintain our schedule and provide fair availability to all clients, we enforce the following:
- Standard Cancellation: Cancellations made at least 72 hours prior to the scheduled move date are eligible for a full refund of the deposit.
- Late Cancellation: Cancellations made within less than 72 hours of the move date may result in a forfeiture of the deposit.
- Rescheduling: We allow one free rescheduling request if made 72 hours in advance, subject to our current availability.
6. Customer Responsibilities
To ensure a swift move, customers are responsible for:
- Parking & Access: Securing parking permits or loading zone access for the moving truck at both locations.
- Preparation: Ensuring all items are packed (unless packing services are booked) and appliances are disconnected.
- Presence: A person aged 18 or older must be present at all times during the loading and unloading process to sign the inventory and Bill of Lading.
7. Liability and Cargo Protection (Insurance)
As a licensed carrier, we offer two levels of protection for your belongings:
- Released Value Protection (Basic): Provided at no extra cost, this limits our liability to $0.60 per pound per article.
- Full Value Protection (FVP): Available for purchase, this option ensures that if an item is lost or damaged, it will be repaired, replaced with a like item, or a cash settlement will be made.
- Exclusions: We are not liable for the contents of boxes packed by the owner, jewelry, cash, documents, or internal mechanical functions of electronics without evidence of external physical damage.
- Claims: All claims must be submitted in writing within 15 days of delivery, accompanied by photographic evidence.
8. Prohibited and Hazardous Items
For the safety of our crew and your property, we cannot transport:
- Hazardous Materials: Paints, propane tanks, ammunition, chemicals, or flammable liquids.
- Perishables: Food items that require refrigeration.
- Valuables: We strongly recommend that customers transport jewelry, currency, and important legal documents in their own vehicles.
9. Dispute Resolution and Governing Law
These Terms are governed by the laws of the Commonwealth of Massachusetts. In the event of a dispute, we encourage clients to contact our support team first to reach an amicable solution. Any formal legal proceedings shall be conducted in the courts of Hampden County, MA.
10. Privacy Policy
Your data is secure with us. We only collect information necessary to perform your move and process payments. Please refer to our full Privacy Policy for details on how we protect your digital information.
11. Contact Information
For questions regarding these Terms or to finalize your booking, please contact us directly:
- Company Name: Bees Moving ST
- Office Address: 8 William St, Westfield MA 01085; 70 Maple St, Agawam, MA 01001
- Phone: +1 413 409 9033
- Email: beesmovingst@gmail.com
- Website: https://beesmovingst.com/
